We are not generalists—we are elite practitioners. Our team is composed of Pega Certified Lead System Architects (CLSA) and Decisioning Consultants with deep technical expertise across the full Pega suite, AI decisioning, cloud platforms, and modern enterprise architectures.
Capability Area | What We Bring |
Core Pega Platform | SLA-driven case flows, circumstancing strategies, dynamic UI design, advanced rule resolution |
Pega Customer Decision Hub (CDH) | NBA Designer, strategy framework, value modeling, adaptive & predictive analytics |
Pega Customer Service (CS) | Guided service flows, 360° customer views, channel switching, real-time agent assist |
Pega Smart Dispute | Card dispute handling (Visa/Mastercard), reason codes, evidence flows, compliance models |
Robotics & RPA | Desktop automation (RDA), unattended bots, Windows & web automation, bot orchestration |
AI & ML | Adaptive models, scorecards, decision trees, explainable AI, real-time scoring integration |
Integration & DevOps | REST/SOAP APIs, Kafka, MQ, SFTP, CI/CD pipelines, Jenkins, PDC, AES |
Pega Cloud & Modernization | Cloud migration, upgrade readiness, performance tuning, Constellation UI enablement |
Natural Language Processing (NLP) | Named entity recognition, sentiment analysis, multilingual models, and transformer fine-tuning for contextual understanding |
Computer Vision | Image classification, object detection, OCR, and model deployment for quality control, document parsing, and facial recognition |
Predictive Analytics & Forecasting | Time-series modeling, anomaly detection, demand prediction, and prescriptive analytics for dynamic business planning |
Conversational AI & Virtual Assistants | Enterprise chatbots, voice assistants, retrieval-augmented generation (RAG), and dialogue state tracking |
Generative AI & LLMs | Custom GPT and Claude model integration, prompt engineering, embedding-based search, and content generation pipelines |
AI Infrastructure & MLOps | Model versioning, CI/CD for ML, feature stores, model monitoring with MLflow, Kubeflow, and cloud-native pipelines |
AI Governance & Exploitability | Fairness audits, SHAP/LIME exploitability, XAI dashboards, adversarial testing, and regulatory compliance support |
AI Edge & Real-Time AI | Edge model deployment on IoT/mobile, streaming inference, low-latency optimization, and model quantization for performance |
Experience direct access to architects with no hand-offs or layers of communication—just clear, expert collaboration from the start. Our solutions are built for scale, designed to align with your long-term roadmap and evolving business needs. We leverage reusable components, modular applications, and cloud-optimized architectures to deliver efficient, future-ready systems. With fluency in both business outcomes and system architecture, we bridge the gap between strategic vision and technical execution.
President & Solutions Strategist
Leads enterprise architecture and oversees delivery excellence across Core Pega, Customer Service, and CDH. A certified CLSA and CDC with deep platform expertise.
Focus: Pega Core · Pega CS · CDH · Delivery Oversight · Strategic Architecture
VP, AI & Intelligent Automation
Drives AI integration across customer engagement, decisioning, and low-code solutions. Specializes in implementing adaptive models and next-best-actions.
Focus: AI/ML · Generative AI · Pega Decisioning · Model Ops · Conversational AI
Director, Cloud & Platform Engineering
Heads cloud migration, performance tuning, and integration engineering. Expert in Pega Cloud, Kafka, Cassandra, and scalable architecture.
Focus: Pega Cloud · Kafka/Cassandra · CI/CD · DevOps · Secure Architecture