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Solutions

Purpose-Built Solutions. Built on Pega. Fueled by Expertise.

We don’t believe in one-size-fits-all. Our team builds intelligent, composable solutions engineered to your unique
challenges—leveraging Pega's industry-leading capabilities across application layers.

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Solutions

Purpose-Built Solutions. Built on Pega. Fueled by Expertise.

We don’t believe in one-size-fits-all. Our team builds intelligent, composable solutions engineered to your unique challenges—leveraging Pega's industry-leading capabilities across application layers.

AI-Powered Decisioning Engines

  • Real-time, customer-centric decisioning logic built using Strategy Framework
  • Integration of adaptive and predictive models with business constraints
  • Explainable AI with reason codes, channel suppression, and arbitration strategies
  • Context-aware personalization using Interaction History and Profile Data
  • NBA execution across real-time (web, mobile, IVR) and scheduled (email, push) channels

Enterprise Workflow Automation

  • BPMN-aligned process modeling and automated case types with sub-process orchestration
  • SLA and deadline-driven flows with advanced routing (work queues, skill-based, geo-aware)
  • Exception handling and escalation logic with audit trails
  • Reusability via Rule-Delegation, Circumstancing, and Rule Resolution hierarchy
  • Embedded UI for external consumption (Mashup/SDK)

Omnichannel Customer Engagement

  • Unified service portals powered by Pega CS and Constellation UI
  • Seamless channel hopping—email, web, mobile, voice, chat—without losing context
  • NLP-powered chatbot integration for front-line triage and self-service
  • Agent Assist via Knowledge Articles, Suggested Cases, and Auto-Complete
  • Real-time co-browsing, live chat, and guided resolution for agents

Cloud-Optimized Deployments

  • Cloud-native architectures supporting Pega Cloud, AWS, Azure, or hybrid models
  • Containerization via Kubernetes and Docker for scalable deployments
  • Monitoring with PDC & event tracing, performance analytics, health dashboards
  • CI/CD automation with quality gates, approvals, rollback strategies
  • Integration with secrets management (Vault, Azure Key Vault), and secure DevOps pipelines

Insights, Reporting & Governance

  • Operational reporting via Report Definitions, List Views, and Insights
  • Business dashboards built using App Studio with role-based access
  • Data pages optimized for virtual and reference data sources
  • Governance models for reuse, change control, and rule delegation
  • Guardrail compliance with adherence scoring and upgrade-readiness assessments

Composable Enterprise Architecture

  • Modular application layers (Foundation, Components, Implementation)
  • Separation of business logic, UI, and data to enable easy reuse and portability
  • App Studio and Dev Studio co-development practices
  • Enterprise integration patterns using APIs, Kafka, SFTP, queues, and service connectors
  • Configurable decision tables, decision trees, scorecards, and strategy rules

Industry Specific Solutions

Healthcare

Modernizing Care Journeys, Intelligence-Driven Operations
  • AI-based claims adjudication and denial prediction
  • Intelligent patient onboarding & eligibility workflows
  • NLP-powered clinical document analysis
  • Virtual assistants for appointment scheduling and follow-ups
  • Automated utilization review and care plan management
  • Secure interoperability with EHR/EMR systems via HL7/FHIR

Financial Services

Smarter Decisions. Frictionless Customer Journeys.
  • Real-time credit risk modeling and fraud detection using AI
  • Intelligent dispute resolution and claims workflows
  • Digital onboarding & KYC with ID verification automation
  • AI-powered customer segmentation and retention strategies
  • Conversational AI for self-service banking and support
  • Regulatory compliance monitoring and audit trail automation

Auto Insurance

Faster Claims. Smarter Underwriting. Engaged Policyholders.
  • AI-driven first notice of loss (FNOL) and claims triage
  • Automated quote generation and policy underwriting
  • Image recognition for damage assessment
  • Predictive analytics for fraud detection and loss ratio optimization
  • Multichannel virtual agents for roadside support and renewals
  • Integration with telematics and IoT for real-time data

Public Sector

Citizen-Centric Services. Transparent, Agile Operations.
  • Eligibility assessment and case intake using AI scoring models
  • Dynamic benefit calculations and automated redeterminations
  • NLP for document classification and mailroom digitization
  • Intelligent scheduling and resource planning
  • Conversational bots for 24/7 citizen service portals
  • Workflow orchestration across departments and legacy systems

Retail & eCommerce

Personalization at Scale. Fulfillment at Speed.
  • AI-powered product recommendations and cross-sell offers
  • Dynamic pricing and promotion optimization
  • Real-time inventory forecasting and demand planning
  • Customer sentiment analysis from reviews and social media
  • Fraud detection for online payments and returns
  • Virtual assistants for customer support and order tracking

Logistics & Supply Chain

Predict. Optimize. Deliver.
  • Route optimization using real-time traffic and weather data
  • AI-driven demand forecasting and shipment consolidation
  • Predictive maintenance alerts for fleet management
  • Automated invoice reconciliation and payment processing
  • Intelligent warehouse robotics and order picking
  • Supply chain risk modeling and disruption alerts

Education & EdTech

Adaptive Learning. Operational Intelligence.
  • AI-based student performance prediction and early alerts
  • Intelligent content recommendations for personalized learning paths
  • Automated enrollment and financial aid processing
  • Chatbots for course guidance, IT help, and administration
  • Proctoring and plagiarism detection via image/audio AI
  • Analytics for faculty resource allocation and course planning

Travel & Hospitality

Delight at Every Touchpoint. Decisions in Real Time.
  • Dynamic pricing for rooms, flights, and packages based on demand
  • Personalized booking journeys and upgrade recommendations
  • Virtual concierges and multilingual guest assistants
  • Feedback analysis for quality control and brand improvement
  • Automated travel disruption handling (rebooking, compensation)
  • AI-driven workforce scheduling across properties or fleets

Manufacturing

Intelligent Factories. Predictable Output.
  • Predictive maintenance for machinery and industrial IoT devices
  • Computer vision for defect detection in production lines
  • Dynamic scheduling based on capacity, orders, and delays
  • AI-driven quality assurance reporting and alerts
  • Automated procurement and supplier scoring
  • Workforce safety monitoring with video intelligence

Govt. Energy & Utilities

Transforms public systems with automation, & AI
  • Predictive maintenance for grid and field assets
  • Automated case management for social and public services
  • AI-powered eligibility assessments and document processing
  • Citizen self-service portals and virtual assistants
  • ESG and emissions compliance automation
  • Cross-agency workflow orchestration with legacy and modern systems