Our Services

Engineered Pega Solutions That Scale with Precision

We architect, deliver, and optimize intelligent enterprise applications using the full power of the Pega platform. Whether you're launching a new digital initiative, enhancing an existing solution, or modernizing with AI and cloud—we partner with you end-to-end, delivering clarity, speed, and technical excellence.

Core Pega Application Development

Agile. Scalable. Built for Change.
  • End-to-end case lifecycle modeling with SLA orchestration
  • Constellation UI implementation with dynamic views
  • Seamless REST/SOAP API integrations with enterprise systems
  • Integration with Apache Kafka for real-time event streaming
  • Integration with Pega DevOps tools (Deployment Manager, pipelines)
  • Centralized rule reuse, inheritance, and versioning strategies
  • Seamless data handling with Cassandra DB for high-volume, distributed storage

AI-Driven Decisioning & Automation

From Rules to Models—Drive Smarter Outcomes
  • Self-learning adaptive models trained on live interactions
  • Predictive analytics for churn, conversion, fraud, and upsell
  • Business control via Strategy Designer, Constraints, and Propensity thresholds
  • Real-time decisioning across web, IVR, mobile, and contact centers
  • Explainable AI and ethical decisioning guardrails

Pega Customer Decision Hub (CDH)

Next-Best-Actions Powered by Real-Time AI
  • Always-on decisioning across inbound and outbound channels
  • Predictive and adaptive models using Pega AI Studio
  • NBA strategies with arbitration, constraints, and business levers
  • Real-time containers for channel-based personalization
  • Customer profile unification and interaction history tracking
  • Integration with outbound schedulers and third-party channels (email, paid media, push)

Pega Customer Service (CS)

Exceptional CX Delivered Through Automation & Intelligence
  • Intent-driven guided service flows and interaction portals
  • Knowledge-based resolution paths and self-service enablement
  • Channel orchestration (web, mobile, chat, IVR, email, messaging)
  • Real-time desktop automation (RDA) for agent productivity
  • Integration with CRM, ERP, and legacy systems
  • Insights with Customer Journey visualization and interaction analytics

Pega Smart Dispute

Financial Dispute Management Reimagined
  • Visa and Mastercard chargeback flow automation
  • Rule-based exception handling and document automation
  • Case status visibility with audit trail and compliance reporting
  • SLA-based escalations and structured financial workflows
  • Integration with banking and transaction systems (ISO 8583, XML, etc.)

Pega Robotics (RPA & RDA)

Bridge Gaps. Automate Work. Improve Throughput.
  • Front-office RDA and attended automations for call center agents
  • Back-office RPA to eliminate repetitive tasks in legacy systems
  • Bot management, orchestration, and monitoring
  • Intelligent screen scraping, adapter configurations, and Windows automation
  • Seamless orchestration with Pega case types

Cloud Migration & Modernization

Cloud-Ready Pega—Without Disruption
  • Migration planning and impact assessment
  • Pega Cloud, AWS, Azure, and GCP deployment strategies
  • Refactoring for containerized (Docker/Kubernetes) architecture
  • CI/CD enablement with Git, Jenkins, and Deployment Manager
  • Performance tuning, alerts, and monitoring with Autonomic Event Services (AES) and PDC
  • Hybrid and multi-cloud configurations with secure integrations

Conversational AI & Virtual Assistants

  • Intelligent Virtual Assistant (IVA) integrations with chatbots and voice platforms
  • Context-aware service automation using NLP and sentiment analysis
  • Seamless hand-off to live agents via Pega CS
  • Unified omni-channel experiences powered by AI
  • Intent Detection & Entity Recognition
  • Sentiment & Emotion Detection
  • LLM-Powered Smart Replies
  • Context-Aware Dialogue Management

AI-Enhanced Customer Service

  • Intelligent triage and case routing using AI classifiers
  • Smart knowledge retrieval based on intent and past behavior
  • Agent assist features with real-time suggestions
  • Predictive escalations and proactive service triggers

Intelligent Automation & Hyperautomation

  • Combine AI, workflow automation, and business rules for end-to-end process intelligence
  • Integrate Pega’s Process AI with external ML models (Python, AWS SageMaker, Azure ML, etc.)
  • Build autonomous decision loops for dynamic case management

AI-Enhanced Analytics & Insights

  • Operational intelligence with Explainable AI (XAI) models
  • Actionable dashboards with real-time sentiment and behavioral analytics
  • AI-enabled campaign optimization and A/B testing using machine learning

Advanced AI Services

  • Cognitive Process Automation (CPA)
    Multi-Modal AI Systems
  • AI Model Orchestration & Fusion
  • Deep Learning Model Customization
  • AI-Powered Process Mining & Discovery
  • AI Risk Mitigation, XAI & Regulatory Compliance
  • Edge AI Deployment

AI Model Integration & MLOps

Deploy AI models into production workflows via APIs or event streams. We support containerized deployment (Docker, Kubernetes), model version control, CI/CD for AI, and real-time scoring integration.

AI-Powered Business Dashboards

Develop interactive dashboards that visualize model performance, business KPIs, and real-time data insights. Connect AI outcomes to decision-makers in a clean, explainable format.

Intelligent Document Processing (IDP)

Use AI/ML models combined with OCR to extract, classify, and process unstructured data from invoices, contracts, emails, and forms—automating document-heavy processes with near-human accuracy.

Responsible AI & Governance

Ensure ethical, explainable, and bias-aware AI by implementing model governance frameworks, audit trails, and explainability layers (XAI). Includes support for regulatory compliance (GDPR, HIPAA, etc.).

Ancillary Services

  • Hands-on Pega & AI/ML training
  • Business-user enablement & governance
  • Role-based learning paths
  • Custom labs & coaching
  • Build confidence, reduce reliance, and scale innovation.
  • Architecture Reviews & Best Practices Audits
  • Pega Upgrade Readiness & Testing Automation
  • CoE Setup & Governance Models
  • Pega Academy & Onboarding Training
  • UX Optimization for Accessibility and Speed